Refund Policy

We always strive for the highest level of customer service and quality for our jewelry! If your purchase isn’t exactly what you we’re looking for, don’t worry, we’ve got you covered! 

Upon delivery, if an item arrives damaged or is defected, we will take care of you. Please contact us at support@bratpeach.com.

» RETURN POLICY  

You can return for a refund, exchange for another item/style/color for your unused and unworn item(s) within 14 days from the date your package was marked delivered. All returns/exchanges must be initiated within this 14 day window. After this window has passed, no returns/exchanges will be processed.

To start a return, you can contact us at support@bratpeach.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

To be eligible for refund or exchange, items must be in new condition, unworn, with no signs of damage (unless damage is upon delivery). Returns must be packaged with their original packaging (gift box/bag). Clearance items, final sale items, personalized items, and custom items are not eligible for return or exchange. Returns and exchanges are accepted 14 days after the delivery date. All items must be received at our offices within 30 days from the date of delivery.  

Please note that we do not cover international shipping cost for return/exchange. You are responsible for your own return process and fees might incur during the process. Once we have received the returned item we will issue you a refund. We are typically unable to provide any reimbursement unless the fault is ours. All of our jewelry is handcrafted with high-quality material and made to last. We are happy to help with any situation so please reach out with any concerns 🤍 

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

» CLEARANCE/FINAL SALE

 All clearance/final sale/custom/personalized items are FINAL SALE. These items are not eligible for exchange, refund or additional discounts (unless otherwise stated).